Refund Policy

Effective Date: 2024-09-16

1. Introduction
At Schdler, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds related to the use of our services ("Services"). This policy complies with Swedish law, including the Consumer Protection Act and Distance Contracts Act.

2. Your Right to Withdraw
According to Swedish law, you have the right to withdraw from a purchase made online within 14 days ("cooling-off period") without giving any reason. This right applies to most purchases made through our website, including subscriptions and digital services.

3. Conditions for Refund

Cooling-Off Period: You can request a refund within 14 days from the date of your purchase or subscription activation. If the cooling-off period applies, we will refund the full amount paid by you, including any standard delivery costs.
Exceptions to the Right of Withdrawal: The right to withdraw does not apply to digital services that are delivered immediately or within the 14-day withdrawal period if you have expressly agreed to this and acknowledged that the right of withdrawal will be lost upon such delivery.
Refund Exclusions: Refunds will not be granted for services that have been fully performed if the performance began with your prior express consent and acknowledgment that you would lose your right to withdraw.

4. How to Request a Refund

To initiate a refund request: Please contact us at schdler.info@gmail.com within the 14-day withdrawal period. Include your order details, proof of purchase, and a brief description of your request.
Refund Processing: Upon receipt of your request, we will evaluate your eligibility based on the terms outlined in this policy. Refunds will be processed within 14 days of receiving your cancellation notice. The refund will be issued to the original payment method used during the purchase unless otherwise agreed.

5. Partial Refunds
In cases where a partial refund is applicable (e.g., partial use of services), we will evaluate the proportion of the service that has been used and calculate the refund amount accordingly.

6. Refunds for Faulty or Misrepresented Services
If you believe the services received are faulty, do not meet the description provided, or do not meet expected quality standards, please contact us immediately. You have the right to request a refund, repair, or replacement in accordance with Swedish consumer protection laws. We will investigate your claim and work to resolve the issue promptly.

7. Processing Time and Method of Refund

Refunds are usually processed within 14 days of approval.
The refund will be made using the same payment method you used during the initial transaction unless otherwise agreed.
Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

8. Contact Information
If you have any questions about our Refund Policy or need assistance with your request, please contact us at schdler.info@gmail.com. We are here to help.